JOB SUMMARY: Emory Healthcare is seeking a Vice President of Patient Access for our Faculty and Community physician practices to lead and manage change initiatives designed to transform patient access. This individual will work closely with leadership across the enterprise to establish, facilitate and lead a multi-year and multi-channel patient engagement vision that produces seamless, connected and coordinated access across myriad touchpoints for patients and referring physicians. The Vice President of Patient Access will oversee every aspect of patient access, including Capacity Management, Access (Contact) Center, Referral Management and partnerships with stakeholders across the enterprise to create and sustain programs enhancing access to care. This individual will work closely with the Section Chairs and Leaders to ensure optimal patient access strategies are developed, implemented, and sustained to support seamless patient service across the Emory care continuum. The Vice President is charged to lead access-focused initiatives that create and support exceptional access and service for patients and referring providers, faculty and employee satisfaction, growth and volume management, technology advancement, and strong financial performance with superior efficiency and productivity. In this senior management position, the Vice President of Patient Access will employ exemplary leadership that helps to introduce new ways of thinking, supporting patients, while also sourcing and building data-driven solutions to support a culture of patient access. With a focus on a framework of seamless, connected and coordinated care, the Vice President will spearhead efforts to grow revenues and reduce costs, while expanding the delivery of quality care with exceptional service.
MINIMUM QUALIFICATIONS: Master's or Doctorate degree in Business, Health Care Administration or other related field; Ten or more years of increasing executive responsibility with proven results and references; Significant responsibility and experience in large, multispecialty physician practices across multiple locations; Ten or more years of experience managing complex patient access multiple channels; A current Lean Six Sigma Black Belt or Green Certification is preferred.