JOB DESCRIPTION: Manages human and material resources in a team environment under the leadership of the Patient Access Manager & Central Administration to provide real-time supervision of appointment specialists responsible for call answering, appointment setting and messaging services according to established clinical protocols; ensuring the highest level of patient satisfaction each and every time. Adhere to HIPAA and patient confidentiality requirements.
MINIMUM QUALIFICATIONS: Bachelor's degree in business, healthcare or related field or appropriate combination of education and experience. 1 - 2 years experience in customer service and/or call centers, preferably in a healthcare setting. OR Graduation from the Operations Development Program (ODP). Minimum requirement of 1 year of supervisory experience. Healthcare or customer service industry experience preferred. Excellent written and oral communication skills. Professional, caring approach, strong interpersonal and problem solving skills. Position will require the ability to type or keyboard 55 accurate words per minute. Must possess excellent communication skills and be able to relate to a wide variety of customers.