JOB DESCRIPTION: Reviews and analyzes application systems including testing, debugging and installing to support departmentally based client/server software applications. Independently isolates and troubleshoots problems across the spectrum of application delivery. Routinely uses experience in working with multiple operating systems and programs in multiple scripting languages. Tunes end user reports for
performance efficiency. May support multiple applications. Has knowledge of commonly used concepts, practices, and procedures within the IS department including quality control and backup and recovery. Relies on extensive experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected. Performs most tasks with minimal direction from management.
Provides production support in a 7 X 24 Tier 1 environment. Must be able to lead, engage and mentor others. Performs related responsibilities as required.
MINIMUM QUALIFICATIONS: Bachelor's degree in computer science, information management or related field and four years of application systems/administration experience OR six years of experience without a degree. Must have four years experience working in a vertical support model (acting as single point of contact for customer support, system maintenance, problem solving, and technical support.).
PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.