JOB DESCRIPTION: Ownership for one or more of the processes within the Information Technology Infrastructure Library (ITIL v3) framework. Uses ITSM best practices frameworks to create, implement and improve multiple processes. Serves as Subject Matter Expert (SME) and provides input to improve efficiency across the IT Service Management (ITSM) processes lifecycles. Highly proficient in areas of ownership ensuring efficient interaction of those processes across the ITSM lifecycles. Reviews and monitors process for compliance with ITSM best practices. Identifies process deviations and contributes to the development of effective remediation. Contributes to the development and dissemination of strategic documentation of lifecycle processes and their interaction with other ITSM processes. Advises ITSM leadership, guidance and consulting for project teams to increase skills and to develop and advance new processes. Contributes to the design of continuous process improvement cycles to ensure accountability, efficiency and effectiveness. Contribute to the research and review of ITSM best practices to identify industry advancements and to recommend tools and processes for the enterprise. Proactively mines and analyzes data and makes recommendations as needed to assist with service improvements and quality assurance. Contributes to the development of KPIs, metrics, and dashboard reports to evaluate the ongoing effectiveness and trends of the ITSM process. Performs other responsibilities as assigned.
MINIMUM QUALIFICATIONS: Bachelors Degree in IT related field. 5 years of Information Technology experience. ITIL v3 or above certification required. Additional Service Management related certifications preferred. 7 years Information Technology experience required in lieu of a degree.
This position will fill the role of our ITSM Asset Manager. Candidates should have experience designing, implementing, and improving ITSM Asset Management processes, as well as managing the lifecycle of assets within an ITSM tool.