Location Varies- On Call required (once every 6 weeks for one week)
JOB DESCRIPTION: Works as part of an application specific support team that works closely with end users, designs and builds applications to meet defined business requirements. Responsible for completely understanding the application including designing, building, and configuring the application. May be responsible for more than one application. Participates in the testing process through test review and analysis, test witnessing and certification of software. May be expected to write documentation to describe application support. Works closely with vendors when appropriate, and is expected to be knowledgeable on product limitations and planned development efforts. Able to assist in development of proposed work-arounds for product limitations. Is familiar with and adheres to standard concepts, practices, and procedures, including quality control, within the IS department. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. Provides application specific support once applications are in production. Works closely with other IS teams to make appropriate business and application integration decisions. Must understand and communicate how enterprise IT solutions support and impact multiple business and clinical processes. Provides production support in a 7 X 24 Tier 1 environment.
MINIMUM QUALIFICATIONS: Requires an associate's degree in computer science or related field and three years experience in the area of providing application level support and analysis OR four years of experience in the area of providing application level support and analysis. Must understand and communicate how enterprise IT solutions support and impact multiple business and clinical processes.
PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
This section details the primary job duties of this position:
Additional Job Requirements