JOB DESCRIPTION: Capacity Management Associate Architects are responsible for carrying out daily schedule requests across the Physician Group Practice. Using industry standard best practices and successfully leveraging business tools, Capacity Management Associate Architects will engage with our section partners to accelerate access and productivity related improvements. Associate Architects will strategize to implement daily schedules and templates that enhance patient flow.
Successfully meets Service Levels when resolving tickets. Fulfills schedule requests quickly and accurately, consistently seeking opportunities to utilize best practice strategies and techniques to all schedules.
Successfully serves as an Ambassador for Patient Access when meeting with section representatives to discuss and implement schedule changes. Effectively communicates with colleagues at all levels of the organization, including Patient Access team members, clinic staff, administrators, and physicians. Build and maintain strong working relationships across Emory Healthcare.
Working as part of the Capacity Management team, the Associate Architect critically thinks about improving performance on Appointment Lag and Appointment Utilization while completing Master, Template, Daily, and Guided Schedule build. Completion of special projects as assigned by department Leadership. Flexibility and adaptability are required in this position, as duties and responsibilities will vary from day to day. Associates must be able to work well in ambiguous environments and must be able to learn new processes and procedures quickly. This role proactively responds to multiple work queues simultaneously.
Using the Impact Analysis, Architect provides sections with proactive guidance around schedule changes and design.
Demonstrates a positive attitude and a genuine excitement for the role, willingness to continuously improve, and open-mindedness. Complete all required training within 6 months of entering role.
MINIMUM QUALIFICATIONS: Bachelors degree OR 4 years of experience in healthcare operations, capacity management, project management or informatics. Capacity Management or Patient Access experience strongly preferred.
PHYSICAL REQUIREMENTS: 1-10 lbs 0-33% of the work day (occasionally), negligible 34-66% of the workday (frequently), negligible 67-100% of the workday (constantly). Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste. chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.