JOB DESCRIPTION: Under direct supervision, collects and follows up on all accounts assigned prior to, during, or after admission and discharge. Verifies, researches, and completes all paperwork and forms to bill all types of claims for reimbursement. Delivers superior customer service to patients and internal customers while serving as a patient advocate during the cycle of the account. Operates standard office equipment including telephone, copier, fax machine; prepares written correspondence and completes various forms. Reviews all accounts assigned for collection prior to, during, or after admission and discharge. Verifies insurance as needed to resolve account balances.

Responsible for handling and resolving incoming customer inquiries / or concerns by providing patient/guarantor from physician practices with a consistent and seamless experience. Also responsible for following up and collecting outstanding patient/guarantor balances through inbound and outbound phone contact utilizing a predictive dialing system.

Under direct supervision, provides outstanding customer service to stakeholders in a diverse and fast-paced environment. Drive volumes and increase revenue by obtaining Pre-Authorization for various outpatient/inpatient procedures in a timely Manner.

Under direct supervision, responsible for operating imaging tools for use in the creation of electronic files or archives. Responsible for preparing, scanning, and indexing documents/images being converted to electronic/digital format.

Under direct supervision, responsible for registering patients from electronic and/or hard copy paper demographic information. Ensures that all patient information, payment information, and documents adhere to HIPAA, PCI, and other established quality control standards.



MINIMUM QUALIFICATIONS: High school diploma or equivalent and one (1) year of customer service, collections or billing and/or registration experience in a healthcare or insurance setting OR one year of college/technical school and six (6) months progressive experience. Typing skills with a minimum of 35 wpm and good communication skills.



PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.



ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

 

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.