JOB DESCRIPTION: Serves as the point person ensuring consistent and clear communication regarding prospective surgical patients with physician. Assists in the development and assumes responsibility for the implementation of marketing and surgical consultation conversions for the practice, which includes relationship building with current and prospective patients, managing and successfully implementing surgical acceptance strategies, and development of a referral network.

Serves as the key focal point for training new coordinators and keeping all training resources up-to-date. In all tasks, this position will serve as the key customer service and patient relations ambassador, serving as a primary conduit of information between patients and key staff. Keep up-to-date on sales vendors and competitor's offerings and relay best practices. Community physician scheduling & invoicing in accordance with PFS guidelines. Coordinate marketing and outreach events for practice. Project management as defined by Administrator or Supervisor.

Serves as the point person ensuring proper communication with current and prospective surgical patients, with physician, staff colleagues, and referring physicians. Employee may work under general supervision and receives general guidance on work priority with substantial employee latitude. Converts surgical consultation patients to surgery and creates excitement about prospective surgery options. Develops physician referrals via monthly sales calls, follow-up correspondence, development of educational materials, and staff training.

Serves as key contact for cosmetic surgery inquiries including those from patients, physicians, and staff members. Coordinates patient seminars, including invitations, presentations, refreshments, and strategic follow-up. Maintains the database of patients who have had surgery, and who have not, and targets specific contacts about services and products. Contributes website copy. Meets with physicians monthly to discuss the results of marketing programs, and review meaningful data.

Effectively plans and executes pre and post consultation follow up with all patients; reports weekly progress to physician, if not more frequently. Develops and monitors internal systems (i.e., initiate new patient tracking, patient communication and correspondence, marketing budget, and referral source follow-up). Develops and maintains internal patient database; identifies target patients for target marketing, mailing and telephone calls.

Reviews, confirms, and documents payments and insurance benefits related to services. Creates, estimates, and collects patient out of pocket payment obligations. Assist Patient Financial and Revenue Cycle management with fee schedule management, patient accounts resolution, management of rejected claims for third party payment, vendor payment resolution, etc.



MINIMUM QUALIFICATIONS: Bachelors Degree, Communication/Marketing/Business emphasis preferred. Equivalent work experience in sales, marketing, business, customer service, hospitality, travel industry or with a surgical practice may be substituted in lieu of a bachelors degree. Five (5) years related experience in sales, marketing, business, customer service, hospitality, travel industry or with a surgical practice. Experience using various software packages including database applications, spreadsheets, and word processing.



PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.



ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

 

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.