Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

• Comprehensive health benefits that start day 1 
• Student Loan Repayment Assistance & Reimbursement Programs 
• Family-focused benefits  
• Wellness incentives 
• Ongoing mentorship, development, and leadership programs  
• And more 

Work Location: Atlanta, GA

The Seniorr Quality Enablement Specialist (Coach) is a hands-on leader who partners directly with frontline teams and leaders to build quality improvement capability across Emory Healthcare.

This role is not desk-bound - it is about being present where care happens, listening, teaching, and guiding teams in real time. Reporting to the Director of Quality Enablement, the Senior Quality Enablement Spececialist helps embed high reliability and continuous improvement principles into daily practice, strengthening problem-solving skills and fostering a culture of safety and excellence. The coach will be competent in both HRO and Lean principles and will coach Emory leaders and team members across the enterprise - in huddles, QI teams, RCA's, etc. -- to help standardize language, skills, and tools around scientific improvement.

The role will also contribute toward building creative, just-in-time educational content and delivery methods

Quality Improvement Coach:

1. Actively coach frontline teams and leaders where care is delivered on units, in huddles, and during improvement work, providing real-time guidance and support; specifically support other members of the Office of Quality team in their roles as improvement team facilitators and outcome owners
2. Offer on-demand expertise in the science of improvement
3. Mentor socratically with the goal of developing critical scientific thinking alongside problem solving to produce desired outcomes
4. Provide on-demand analysis of progress of QI teams; identify and help fill gaps in knowledge and skills of QI team leaders and members

Strategic Thinker and Program Manager:

1. Help design and manage a platform, process and tools for soliciting, selecting, supporting and tracking QI projects across the system to reduce redundancy and facilitate organizational learning; may include system administration for appropriate software; analyze aggregate QI project outcomes and report on impact and strategic alignment

Quality Improvement and Education:

1. Help identify, coordinate and manage additional resources to assist in filling resource gaps in QI work, for example, Emory University student interns or fellows, capstone projects, instructional design resources, education technology resources, etc. 
2. Assess learning needs and deliver just-in-time education in practical, accessible ways
3. Teach improvement methods in language that connects to clinical practice, using examples relevant to patient care
4. Influence without authority through demonstrated expertise and supportive, respectful partnering; understand and model Emory's four cultural beliefs (One-Emory, People-Centered, Lead Change, Own It) in all professional interactions
5. Help shift thinking and behaviors through education, structures, and tools; champion a culture of continuous learning and the goal of Zero Harm

Additional Duties as Assigned

Travel: Travel between Operating Units will be required

Work Type: Hybrid employee - splits time between working remotely and working in the office

Minimum Required Qualifications:

• Education - Bachelor's degree in nursing, public health, healthcare administration, organizational development, industrial engineering, education, or a related field
• Experience - 6 years of documented progression in QI/PI teaching, coaching, mentoring, facilitating

Knowledge, skills, and abilities (required):

• Proven experience coaching improvement teams with measurable impact
• Strong background in QI principles (HRO, Quality & Safety, RCA) and PI principles (Lean, IHI Model for Improvement, PDSA, Six Sigma)
• Experience in healthcare settings and familiarity with clinical improvement cultures
• Project Management Skills
• Coaching and facilitating teams
• Dynamic Classroom instructor 
• Root cause analysis \

Preferred Qualifications:

• Education- Master's Degree in nursing, public health, healthcare administration, organizational development, industrial engineering, education, or a related field
• Experience - 10 years of documented progression in QI/PI teaching, coaching, mentoring, facilitating

Knowledge, skills, and ability requirements (preferred):

• MS Visio or other process mapping tools
• Data visualization 
• Instructional Design
• Humble Inquiry

PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs., 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.