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At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, leadership programs...and more

The Patient Care Coordinator – Complex Scheduler performs advanced and time-intensive scheduling functions to support complex surgical procedures, imaging services, and specialty treatments performed outside of the clinic environment, including hospital and outpatient radiology settings. This role coordinates care across multiple specialties and ensures that all required pre-operative and post-operative testing, clearances, and documentation are completed.

The coordinator serves as a primary point of contact for patients and their families throughout the care process, facilitating seamless communication between providers, departments, and external facilities to ensure timely and efficient delivery of care.

RESPONSIBILITIES

Complex Scheduling Coordination

• Perform advanced scheduling for surgical procedures, imaging services, and specialty treatments occurring in ambulatory surgery centers or inpatient settings.

• Coordinate care involving multiple specialties and providers.

• Ensure completion of required pre-operative and post-operative testing, clearances, and documentation.

• Coordinate complex, sequential treatment appointments including clinical trials and standard-of-care treatments.

• Support transplant-related workups and evaluations for donors and patients when applicable.

Patient Care Coordination

• Serve as a primary point of contact for patients and families throughout the scheduling and treatment process.

• Schedule return visits, ancillary services, and specialty procedures.

• Register or schedule new patients and complete required patient data documentation.

• Coordinate provider referrals and retrieve necessary medical records.

• Schedule imaging, procedures, and related services within the clinic or external facilities.

Administrative and Operational Support

• Act as an administrative resource for staff regarding coordination of patient care.

• Collaborate with leadership to resolve or escalate patient concerns or service issues.

• Provide cross-coverage for front desk and other administrative roles as needed.

• Assist in training and onboarding new Patient Care Coordinators and administrative staff.

• Complete insurance pre-certification and authorization processes as required.

• Perform additional duties as assigned.

Work Type

Onsite

MINIMUM QUALIFICATIONS

Education

• High School Diploma or GED required.

Experience

• Minimum of six (6) months of healthcare scheduling experience required.

Knowledge, Skills, and Abilities

• Strong problem-solving and organizational skills.

• Demonstrated ability to provide exceptional customer service.

• Excellent verbal and written communication skills.

• Ability to work effectively in a collaborative team environment.

• Strong time management and multitasking capabilities.

• Demonstrated empathy and compassion when working with patients and families.

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.