Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

· Comprehensive health benefits that start day 1

· Student Loan Repayment Assistance & Reimbursement Programs

· Family-focused benefits

· Wellness incentives

Ongoing mentorship, development, leadership programs...and more

2:00p-11:00p   /   Full Time   /   40hrs  /  Tuesday - Saturday

JOB REQUIREMENTS:

• The function of the Patient Access Priority Engagement Specialist, Lead is responsible for the coordination, communication, and training of the patient access teams for Emory Hospitals in conjunction with the training team.
• Assists (Supervisor/Manager) to define duties and responsibilities of staff; assigns work, monitors progress of work, and ensures timely completion of assigned tasks.
• The Lead provides continuity during the initial and ongoing training of employees throughout the patient access teams for Emory Hospitals.
• Provides ongoing performance feedback, addresses problems to new and existing employees.
• Assists with departmental workflow as needed, ensures timely registrations by staff, and cross-trains in other Access Departments and Facilities.
• Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.
• Identifies, handles, and notifies leadership of issues and initiates appropriate action for resolution.

MINIMUM REQUIREMENTS:

• A Bachelors degree is preferred.
• A minimum of two years of experience in healthcare, customer service, or a related field required.
• Candidates should possess a working knowledge of medical terminology, ICD-9/10, and CPT-4 basics.
• The role requires strong attention to detail, effective communication skills, leadership abilities, and proficiency in problem-solving, interpersonal interactions, organizational and customer service skills.
• Must be able to manage multiple priorities, and proficient in scheduling and call center software.

Preferred qualifications:

• Include knowledge and proficiency in Patient Access call center duties and workflows.

ADDITIONAL REQUIREMENTS:

• Proficient in scheduling all appointments, demonstrates knowledge of contact center operations, demonstrate leadership characteristics, leadership courses including and individual development plan (IDP), Call center school (supervisor curriculum).
• Additionally, applicants may be required to work various scheduled hours/shifts, including evenings, nights, weekends, and holidays to support the needs of the operation to ensure excellent patient care.

PHYSICAL REQUIREMENTS: (Medium/Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.