Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

• Comprehensive health benefits that start day 1 
• Student Loan Repayment Assistance & Reimbursement Programs 
• Family-focused benefits  
• Wellness incentives 
• Ongoing mentorship, development, and leadership programs  
• And more  

Work Location: Atlanta, GA

OVERVIEW:

• The Director of Support Services is responsible for driving high-impact initiatives that enhance patient outcomes, optimize resource utilization, and foster a culture of continuous improvement across Emory Healthcare.
• This role ensures the strategic direction, operational excellence, and financial performance of support services within the hospital and outpatient healthcare settings.
• The Director collaborates closely with executive leadership to establish a vision for operational excellence, aligning strategic goals with Emory Healthcare's mission of delivering high-quality, patient-centered care.
• By spearheading cross-functional projects, developing integrated solutions, and supporting a culture of belonging, this leader's impact extends system-wide, improving patient experience, supporting innovation, and sustaining best practices for long-term organizational success.

Primary duties and responsibilities:

• Strategic Leadership & Impact:
  • 1. Drive high-impact initiatives to enhance patient outcomes, optimize resource utilization, and nurture a culture of continuous improvement throughout Emory Healthcare.
  • 2. Collaborate with executive leadership to establish and communicate a clear vision for operational excellence, aligning all objectives with the organization's overall mission and values.
  • 3. Identify, develop, and implement innovative partnerships to direct impact the patient's journey.
  • 4. Analyze performance data, present strategic recommendations, and communicate project outcomes and impact reports to senior leadership, linking service performance to broader organizational goals.
• Operational Excellence and Financial Acumen:
  • 1. Manage operational budgets, admissions, discharges, patient experience metrics, and other key organizational outcomes for assigned service lines.
  • 2. Lead and oversee hospital-wide process improvement initiatives aimed at optimizing patient flow, enhancing patient safety, and ensuring measurable improvements in service quality and operational performance.
  • 3. Establish, monitor, and report on key performance indicators (KPIs) to provide actionable insights, sustain change, and ensure the long-term impact of all initiatives.
  • 4. Ensure compliance with high standards of quality and relevant certifications, supporting the recognition of programs as integral components of the clinical care continuum.
• Team Leadership and Change Management:
  • 1. Lead, mentor, and develop high-performing teams, fostering accountability, innovation, professional growth, and a culture of collaboration where all members feel included and empowered to learn.
  • 2. Drive a culture of continuous improvement by training, coaching, and mentoring staff across Emory Healthcare, equipping teams with operational excellence tools and supporting the sustainment of new practices.
  • 3. Facilitate change management processes to promote employee engagement, adaptability, and adopt hospital-wide improvement initiatives.
• Cross-Functional Collaboration and Communication:
  • 1. Partner across clinical, administrative, and operational domains to identify opportunities for collaboration that drive efficiency, enhance the patient journey, and improve outcomes.
  • 2. Serve as a key liaison, maintaining open communication with all stakeholders and ensuring seamless integration of services and initiatives throughout Emory Healthcare.
  • 3. Manage high-priority hospital-wide projects, demonstrating adaptability, innovation, and the consistent delivery of measurable results with broad organizational impact.

Travel: Less than 10% of the time may be required. Work Type: On Site

Minimum Required Qualifications:

• Education - Bachelor's degree
• Experience - minimum of 5 years' experience in a healthcare system, with 3 years of supervisory or leadership experience
• Certification - Current CPR/AED

Preferred Qualifications:

• Education: Master's degree (MBA, MHA) highly preferred.
• Experience: 7+ years of leadership experience within a healthcare system, demonstrating success in business development, complex program implementation, and driving significant improvements in operational and patient outcomes.
• Knowledge, skills, and abilities (required): This role requires excellent interpersonal skills, problem solving skills and the following
• skills: - Leadership & Influence: Expertise in leading and mentoring teams, inspiring organizational change, and building consensus among diverse stakeholders.
• Operational & Financial Acumen: Strong understanding of the financial and operational drivers within healthcare, with a focus on efficiency and cost-effective practices. 
• Cross-Functional Collaboration: Demonstrated ability to work across departments and professional domains, driving innovative solutions and fostering accountability. 
• Analytical & Data-Driven: Fluent in data analysis, performance measurement, and translating complex data into clear, actionable plans that yield measurable outcomes. 
• Change Management: Skilled in facilitating meaningful change, promoting engagement, and sustaining improved practices organization-wide. 
• Communication: Outstanding verbal and written communication, with experience presenting complex concepts and impact reports to senior leaders. 
• Adaptability: Resilient, flexible, and capable of navigating competing priorities in a dynamic environment.
• Proficient in Microsoft Office Suite and able to quickly adopt new technologies.
  
  

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.