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At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives

Ongoing mentorship, development, leadership programs...and more!

Overview:

The Manager of Service Line Imaging Operations plays a critical role in ensuring high-quality, efficient imaging services across multiple locations and modalities (e.g., XR, US, CT, MR, NM, Breast Imaging, IR, vascular ultrasound, echocardiology).

Reporting to the Director of Radiology Operations or the Director of Operations for the respective service line, this role provides operational leadership, staff oversight, and system-level coordination to deliver safe, compliant, and patient-centered imaging services.

Primary duties and responsibilities:

Operational Oversight & Workflow Management:

1. Plan, organize, and manage daily operations across the assigned imaging modality and locations.
2. Oversee staff scheduling, work distribution, and patient flow to support consistent service delivery.
3. Identify and implement opportunities to improve workflow, efficiency, and patient experience.
4.  Troubleshoot operational or technical issues and coordinate timely resolution to avoid disruptions.

Staff Leadership & Development:

1. Supervise modality staff including technologists, nurses, and support personnel.
2. Ensure proper staffing levels and manage team assignments across locations.
3. Conduct orientation for new hires and ensure they are trained to perform safely and competently.
4. Provide ongoing coaching, feedback, and performance evaluations to support staff growth.
5. Address performance or conduct issues in alignment with HR policies and department expectations.

Quality, Compliance & Accreditation:

1. Establish and maintain departmental policies, procedures, and protocols that meet regulatory standards.
2. Ensure continuous compliance with accreditation requirements from organizations such as TJC, ACR, or IAC.
3. Monitor safety protocols, infection control practices, and documentation compliance.
4. Lead quality assurance efforts and ensure consistency in imaging accuracy and patient care.

Performance Monitoring & Continuous Improvement:

1. Track key performance indicators (KPIs) for productivity, quality, safety, and patient satisfaction.
2. Conduct routine performance reviews and identify improvement opportunities.
3. Develop and implement plans to address deficiencies or optimize services.
4. Use data and staff input to support ongoing improvement initiatives and sustain results.

Resource & Budget Management:

1. Monitor use of equipment, supplies, and staff resources for cost-effectiveness.
2. Assist in annual budgeting and financial planning efforts.
3. Identify opportunities for cost savings without compromising quality or safety.
4. Support equipment maintenance, service contracts, and capital planning as needed.

Communication & Collaboration:

1. Facilitate regular staff meetings and maintain open lines of communication across shifts and sites.
2. Collaborate with physicians, administrative leaders, and peer managers to align operational priorities.
3. Engage staff in shared decision-making and maintain a culture of teamwork.
4. Communicate policy updates, departmental goals, and organizational changes clearly and consistently.

Patient Experience & Service Excellence:

1. Monitor and respond to patient satisfaction data and feedback.
2. Address patient concerns or complaints in a timely and empathetic manner.
3. Lead service initiatives to enhance patient comfort, education, and overall experience.
4. Promote a patient-centered culture focused on safety, courtesy, and quality.

Policy & Procedure Development:

1. Contribute to the creation and refinement of departmental procedures and operational standards.
2. Ensure policies reflect regulatory requirements, system-wide goals, and best practices.
3. Maintain documentation that supports consistency and compliance across all operational sites.
4. Participate in initiatives that align departmental policy with enterprise strategy.

Travel: May need to travel between operating units and/or Emory affiliated locations.

Work Type: Hybrid employee - splits time between working remotely and working in the office.

Minimum Required Qualifications:

• Education - High school diploma or equivalent Experience 
• 2 years minimum supervisory experience with at least 5 years in hospital imaging services OR bachelor's degree and three years business experience.
• Certification - Basic Life Support (BLS)

Knowledge, skills, and abilities (required):

• The ideal candidate brings a clinical background in radiology, strong leadership capabilities, and experience in managing operations across complex healthcare environments.

They demonstrate: 

• Operational knowledge of imaging modalities and workflows. 
• Proven success in leading teams and improving performance.
• Commitment to regulatory compliance, quality assurance, and patient-centered care. 
• Effective communication, collaboration, and problem-solving skills.

Preferred Qualifications:

• Education - Bachelor-s degree in related field Experience 
• 7 years minimum experience with at least 5 years in a management position
  
  
  

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.