Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

• Comprehensive health benefits that start day 1 
• Student Loan Repayment Assistance & Reimbursement Programs 
• Family-focused benefits  
• Wellness incentives 
• Ongoing mentorship, development, and leadership programs  
• And more  

Work Location: **Hybrid- Local to Atlana, will only consider applicants from the following states:

The ServiceNow Developer is responsible for development and configuration within the ServiceNow suite of capabilities under the guidance of the platform manager and senior developers. The developer will work with technical and business stakeholders to understand their needs and deliver solutions that improve efficiency and user experience. The developer will also use best practices and agile methodologies to ensure high-quality code and documentation.  

RESPONSIBILITIES:

• Design, develop, test, and deploy solutions on the ServiceNow platform using best practices and agile methodologies, under the guidance of the platform manager and senior developers.

• Configure and enhance ServiceNow applications using out-of-box functionality as a strong guiding principle.

• Collaborate with business stakeholders to gather, analyze, and validate requirements, and provide solutions that align with the business objectives and ServiceNow platform strategy.

• Troubleshoot and resolve issues related to the performance, functionality, and security of ServiceNow applications, modules, and forms.

• Implement preventive measures to avoid future incidents.

  Stay updated on the latest features and developments of the ServiceNow platform and incorporate them into existing and new solutions, following ServiceNow best practices and standards.

• Document the design, development, testing, and deployment processes for ServiceNow applications and modules, and maintain the configuration management and version control of the code and scripts.

• Provide design, planning, development, testing, and implementation support for ServiceNow applications.

• Advise where out-of-box functionality can achieve a desired outcome in lieu of customization.

• Provide feedback to stakeholders regarding solutions that align with designed ServiceNow capabilities.

• Provide high-level estimations and guidance for breakdown of work into features, epics, and stories, including identifying the need for technical spikes.

• Create working demos and prototypes as necessary, prior to full deployment.

• Review existing implementations and provide recommendations and support for design changes to enhance platform operations and performance.

• Designs approved routines and oversees their implementation.
• Adheres to internal controls and standards established for department.
• Must be able to work effectively with others to achieve a very high level of application systems availability and integration.
• Advises other application software specialists with respect to determination of and possible solutions to work problems.
• Performs related responsibilities as required.

MINIMUM QUALIFICATIONS:

• Bachelors degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience.
• A minimum of 3 years of progressive experience in application systems/administration OR 5 years of experience without a degree.
• Prefer proficiency in at least two scripting languages used currently in production. Must be able to work effectively with others to achieve a very high level of application systems availability and integration.
• Must be good at solving complex technical problems.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.