Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

• Comprehensive health benefits that start day 1 

• Student Loan Repayment Assistance & Reimbursement Programs 

• Family-focused benefits  

• Wellness incentives 

• Ongoing mentorship, development, and leadership programs  

• And more

Job Summary:The Revenue Cycle Vendor Management Supervisor is responsible for overseeing the daily operations of the Vendor Management team, ensuring seamless vendor onboarding, system access, invoicing, performance tracking, and issue resolution.This role serves as the primary liaison between revenue cycle operations, finance, and vendor partners, ensuring strong collaboration and adherence to performance expectations. The Supervisor will also play a key role in mentoring and developing team members while driving continuous process improvement.

Primary Duties and Responsibilities:

Team Leadership & Development

1. Provide leadership, coaching, and guidance to Vendor Management Analysts (Levels I - III).

2. Oversee workload distribution and ensure efficient task management within the team.

3. Conduct regular performance evaluations and identify opportunities for professional growth.

4. Develop and implement training programs to enhance team expertise in vendor management and revenue cycle operations.

Vendor Oversight & Strategic Management

1. Act as the primary escalation point for complex vendor-related issues.

2. Ensure vendors adhere to contractual obligations, performance expectations, and compliance requirements.

3. Collaborate with operations leaders to define, implement, and refine vendor KPIs.

4. Lead vendor business reviews and performance audits, presenting findings to senior leadership.

Financial & Contractual Management

1. Oversee the vendor invoicing, payment reconciliation, and financial tracking processes.

2. Partner with finance and legal teams to ensure vendor contracts align with organizational goals.

3. Identify cost-saving opportunities and areas for improved vendor efficiency.

Process Improvement & Stakeholder Collaboration

1. Lead initiatives to enhance vendor workflows, reporting, and tracking mechanisms.

2. Develop and maintain strong relationships with internal stakeholders, including revenue cycle, IT, and finance teams.

3. Drive technology enhancements and automation opportunities in vendor management.

4. Ensure the team maintains accurate vendor documentation, communications, and historical performance data. Oversee vendor access requests.

Travel: None required

Work Type: Hybrid employee - splits time between working remotely and working in the office

Minimum Qualifications:

Education:

• High School Diploma

Experience:

• 5+ years of experience in revenue cycle operations (Patient Access, Billing, Revenue Integrity, Coding/CDI, or Medical Records)

Skills: 

• Strong background in process improvement, team leadership, and cross-functional collaboration 
• Exceptional leadership and team development abilities

Preferred Qualifications:

Education:

• Bachelor's degree in Business, Healthcare Administration, or related field

Experience:

• 2 years of experience in vendor management, contract administration, or financial oversight
• Skills: Experience in managing vendor relationships and performance metrics Ability to analyze vendor performance data and drive actionable improvements Knowledge,

Skills, and Ability Requirements:

• Effective project management and organizational skills
• Excellent interpersonal communication and negotiation skills 
• Ability to work independently and collaboratively in a fast-paced, results-driven environment 
• Strong analytical and problem-solving capabilities 

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

ACCOMMODATIONS: EHC will provide reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Leave and Accommodations.  

PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks. 
 
ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.