Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

The ServiceNow Developer is responsible for development and configuration within the ServiceNow suite of capabilities with a focus on ITSM and SPM. The developer will work with technical and business stakeholders to understand their needs and deliver solutions that improve efficiency and user experience. The developer will also use best practices and agile methodologies to ensure high-quality code and documentation.

 

KEY RESPONSIBILITIES:

• Design, develop, test, and deploy ITSM and SPM applications and modules on the ServiceNow platform using best practices and agile methodologies.
• Configure and enhance ServiceNow ITSM and SPM applications using out-of-box functionality as a strong guiding principle.
• Collaborate with business stakeholders to gather, analyze, and validate requirements, and provide solutions that align with the business objectives and ServiceNow platform strategy.
• Troubleshoot and resolve issues related to the performance, functionality, and security of ServiceNow applications, modules, and forms.  Implement preventive measures to avoid future incidents.
• Provide technical guidance and mentorship to junior developers and support staff.
• Stay updated on the latest features and developments of the ServiceNow platform and incorporate them into existing and new solutions, following ServiceNow best practices and standards.
• Document the design, development, testing, and deployment processes for ServiceNow applications and modules, and maintain the configuration management and version control of the code and scripts.
• Provide design, planning, development, testing, and implementation support for ServiceNow applications.
• Advise where out-of-box functionality can achieve a desired outcome in lieu of customization.
• Provide feedback to stakeholders regarding solutions that align with designed ServiceNow capabilities.
• Provide high-level estimations and guidance for breakdown of work into features, epics, and stories, including identifying the need for technical spikes.
• Create working demos and prototypes as necessary, prior to full deployment.
• Review existing implementations and provide recommendations and support for design changes to enhance platform operations and performance.

 

MINIMUM QUALIFICATIONS:

• Bachelor’s degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience.
• A minimum of 5 years of progressive experience in application systems/administration OR 7 years of experience without a degree.
• Prefer proficiency in at least two scripting languages used currently in production.
• Must be able to lead, engage and mentor others to achieve a very high level of application systems availability and integration.
• Must have good business skills.
• Must be able to lead problem solving efforts when mission critical systems are interrupted.

 

ADDITIONAL QUALIFICATIONS:

• A CSA (Certified System Administrator) certification from ServiceNow.
• At least 5 years of experience in developing solutions on the ServiceNow platform, with broad exposure to different modules and applications.
• Strong knowledge of IT Service Management (ITSM) and Strategic Portfolio Management (SPM)
• Experience with ServiceNow modules including Incident, Problem, Change, Knowledge, and Service Catalog, as well as Demand Management
• Ability to design and implement ServiceNow solutions to meet business requirements
• Understanding of ServiceNow integration technologies (REST, SOAP, etc.)
• Understanding of SDLC and agile software development practices
• Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
• Strong knowledge of ServiceNow scripting languages, such as JavaScript, AngularJS, HTML, CSS, XML, and JSON.
• Strong communication skills and the ability to interact effectively with clients and stakeholders.
• A strong team player and collaborator mindset, with a willingness to share knowledge and learn from others.

 

PHYSICAL REQUIREMENTS:

• (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS:

• Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

NOTE: Tasks related to this position can be performed remotely with only occasional visits to an Emory University location.  Eastern (EST) time zone business hours may apply.  Emory reserves the right to change this status with notice to employee.  Emory does not approve as a primary work location in the following states; NJ, AK, and HI, any U.S. Territories or outside of the United States.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.