Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

• Comprehensive health benefits that start day 1 
• Student Loan Repayment Assistance & Reimbursement Programs 
• Family-focused benefits  
• Wellness incentives 
• Ongoing mentorship, development, and leadership programs  
• And more  

Work Location: Atlanta, GA

The Vice President of Patient Financial Services (PFS) provides strategic leadership and operational oversight for billing, collections, cash posting, denial management, and revenue recovery across hospital and professional billing operations at Emory Healthcare. This role focuses on optimizing accounts receivable performance, accelerating cash flow, ensuring regulatory compliance, and enhancing financial integrity.

Collaborating with Revenue Cycle, Finance, IT, and Compliance teams, the VP of PFS drives process improvements, automation, and predictive analytics to streamline workflows, reduce denials, and maximize reimbursement.

Additionally, this leader fosters a high-performance culture, mentoring staff and aligning revenue cycle operations with Emory Healthcare's strategic goals to enhance financial sustainability and operational excellence.

• Strategic Leadership & Alignment
  • Provide strategic oversight for all patient access functions, ensuring alignment with Emory Healthcare's revenue cycle goals
  • Develop and execute initiatives that enhance cash flow, reduce AR days, and improve financial performance in collaboration with leadership
• Revenue Cycle Operations & Performance
  • Oversee billing, follow-up, cash posting, and account resolution functions to ensure efficiency and accuracy
  • Ensure compliance with federal, state, and payer regulations while optimizing reimbursement processes
• Technology & Workflow Optimization
  • Maximize the use of Epic and automation tools to improve claim processing, payment posting, and denial management
  • Identify opportunities for digital transformation and workflow enhancements
• Denials Prevention & Recovery
  • Analyze denial trends and root causes to implement proactive prevention strategies
  • Lead initiatives to reduce avoidable write-offs and optimize revenue recovery efforts
• Leadership & Workforce Development
  • Directly manage PFS leadership teams, fostering a culture of accountability and continuous improvement
  • Develop training programs to enhance staff competencies in billing, collections, and denial management
• Stakeholder & Vendor Collaboration
  • Maintain strong relationships with payers, vendors, and internal stakeholders to optimize reimbursement and streamline financial workflows
  • Partner with clinical and operational leaders to improve revenue cycle outcomes
• Enterprise-Wide Initiatives & Innovation
  • Support initiatives related to automation, predictive analytics, and financial clearance improvements
  • Drive innovation in PFS operations to improve cash acceleration and reduce bad debt
• Additional Duties as Assigned
  • Travel required between 10% - 25% of the time
  • Role is hybrid, splitting time between working remotely and working in the office

MINIMUM QUALIFICATIONS

• Bachelor's in Healthcare Administration, Business Administration with a Healthcare or Finance Concentration or equivalent
• 10 years in management experience, at least 15 total years in related field

REQUIRED SKILLS & ABILITIES:

• Strategic Leadership & Revenue Cycle Expertise 
• Front-End Revenue Cycle Operations Knowledge
• Technology & Data Utilization 
• Performance Improvement & KPI Management 
• People Leadership & Change Management

PREFERRED QUALIFICATIONS 

• Master's in Healthcare Administration, Business Administration with a Healthcare or Finance Concentration or equivalent
• 15 years in management experience, at least 20 total years in related field

PREFERRED SKILLS & ABILITIES:

• Epic Systems Expertise
• Denials Prevention & Financial Clearance Strategies 
• Digital Access & Self-Service Implementation
• Healthcare Consulting & Strategic Planning
• Advanced Education & Certifications

JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties. 

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.