Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

Work Location: Atlanta, GA (100% onsite) - This position will support 3 Emory Hospitals in DeKalb County with a primary office at Emory Decatur Hospital. 

The Operational Excellence Specialist II at Emory Healthcare plays a key role in driving continuous improvement initiatives across the organization. This advanced-level position focuses on optimizing healthcare systems, enhancing patient outcomes, and supporting cross-functional teams with process improvement projects. With a solid foundation in Lean and Six Sigma methodologies, the Specialist II independently manages moderate-to-complex projects and serves as a knowledgeable resource on best practices for operational efficiency and quality improvement

• Process Improvement Projects:
  • Lead and support moderate-to-complex projects aimed at improving healthcare systems and operational efficiency
  • Use Lean, Six Sigma, and PDSA (Plan-Do-Study-Act) methodologies to streamline processes, reduce waste, and enhance patient safety and quality of care
• Advanced Data Analysis:
  • Apply statistical techniques to analyze data, create advanced process maps, generate Pareto charts, pivot tables, develop run/control charts to identify trends and opportunities for improvement and establish statistical significance for causal factors
  • Access eHMR and other databases to modify established reports for analysis
• Process Improvement Facilitation:
  • Act as a mentor and resource for departments implementing process improvement methodologies
  • Provide guidance on Daily Management Systems, A3 problem solving, and advanced Lean concepts such as kaizen and value stream mapping
• Project Management & Planning:
  • Independently manage project timelines, resources, and milestones for process improvement initiatives
  • Collaborate with leadership and stakeholders to define project goals, scope, and deliverables, ensuring alignment with organizational objectives
• Productivity & Performance Review:
  • Conduct comprehensive reviews of departmental productivity and operational performance
  • Identify root causes of inefficiencies and escalate findings to responsible roles, offering actionable recommendations for improvement
• Reporting & Communication:
  • Develop and present detailed reports, dashboards, and presentations for leadership and department stakeholders
  • Communicate project progress, challenges, and outcomes effectively to cross-functional teams and executive leadership
• Research & Innovation:
  • Research industry best practices and emerging trends in healthcare operational excellence
  • Propose innovative solutions and improvements that enhance the effectiveness and sustainability of Emory Healthcare's processes

MINIMUM QUALIFICATIONS:

• Bachelor's degree in Healthcare Administration, Business, or a related field
• Master's degree preferred
• 3-5 years of experience in process improvement or operations, ideally within a healthcare setting
• Lean and/or Six Sigma Green Belt certification preferred

SKILLS:

• Proficient in Process Improvement methodologies with a demonstrated ability to apply these concepts in complex settings
• Strong analytical and statistical skills, with experience in data analysis tools such as Excel, Tableau, Minitab, or similar software
• Excellent project management skills with the ability to independently manage multiple projects and prioritize effectively
• Advanced communication and interpersonal skills, with experience presenting to leadership and cross-functional teams

COMPENTENCIES:

• Leadership: Demonstrated ability to lead projects and collaborate effectively with cross-functional teams at all organizational levels
• Critical Thinking: Advanced problem-solving skills, with the ability to identify root causes, develop actionable insights, and implement sustainable improvements
• Adaptability: Comfortable managing change in a dynamic healthcare environment and fostering a culture of continuous improvement
• Results-Oriented: Proven track record of delivering measurable improvements in operational efficiency, patient outcomes, and resource utilization.

JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.