REQUIREMENT:

• Performs all food service staff level functions, as needed, in the support of various sections in the department.
• As directed and in partnership with department leadership, oversees the daily shift operation of the various sections such as, patient dining services, retail/catering operations including cash handling, food production, inventory/receiving, storing and issuing, sanitation and safety.
• Gives daily work assignments to staff based on staffing schedule and daily needs, trains as needed. Gives input into disciplining and evaluating staff. Monitors staff compliance to department policies and procedures.
• Assists department leader in various supervisory functions; coordinates staff work activities, monitors and inspects work, monitors attendance and assists in addressing disciplinary problems as needed.
• Performs supervisory duties in the absence of the department leader. May assist with projects to ensure accurate and timely completion.
• Some positions in this classification may be focused primarily on providing on the job (OJT) training for new or existing dining service associates, food and nutrition associates or related positions while also performing the primary duties of a dining service associate, food and nutrition associate or related position.
• The incumbent provides input to the manager into the development of competencies and learning experiences to support OTJ training, ensures that the required learning experiences are provided in a scheduled and organized manner, evaluates the performance of each trainee against the competencies and reports trainee progress toward compliance to the supervisor or manager.
• OTJ training is provided in the actual work space to which the trainee is assigned with the trainer working directly with the trainee by modeling each process, shadowing and providing feedback as the trainee performs the task.
  
  

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent.
• Must have 2 years call center experience or 2 years food service with one year of healthcare food services experience preferred.
• Demonstrated skills in customer service, must be able to read, write, and communicate effectively.
• Demonstrates critical thinking by making sound judgments while quickly processing information, problem solving and prioritizing needs appropriately.
• Must have basic computing skills and basic math skills.
• Must maintain Serv Safe certified or attain certification within 6 months of hire, if not certified at time of hire, with the exception of Leads who support Call Center Operations..

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.