Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

• Comprehensive health benefits that start day 1 
• Student Loan Repayment Assistance & Reimbursement Programs 
• Family-focused benefits  
• Wellness incentives 
• Ongoing mentorship, development, and leadership programs  
• And more  

The Guest Services Associate II will ensure a welcoming environment by greeting and assists clinical teams with patient navigation and excellent customer service upon patient arrival and during wait times. Provides wayfinding assistance, communicates services and promptly responds to inquiries. Provides helpful, safe and supportive experience for all people entering the facility. Oversees entrances, arrivals at procedural areas, maintains designated areas and equipment (wheelchairs, PPE stations) and addresses customer service issues. Partners and supports clinical teams with efficient and safe patient flow, visitation and customer service. Responsible for providing a culture of excellence as well as culturally appropriate, compassionate care. Collaborates with team members to achieve patient experience goals and operational and strategic initiatives. Reports to Guest Services Supervisor/Manager.

Shift Time: 7a-3:30p

• Provides a welcoming and supportive environment for all people entering assigned areas
• Provides paging for emergency situations
• Greets and acknowledges all patients, guests and employees entering facilities with a smile and appropriate salutation (good morning, good afternoon, good evening)
• Provides wayfinding information to all guests, including specifics directions to each department within the facility
• Communicates services and capabilities of each facility
• Responds to incoming calls for directions and related information promptly, effectively, courteously
• Provides coverage as needed for the front desk and lobby
• Maintains, rearranges, orders, and waters flowers for lobbies and other designated areas.
• Ensuring a welcoming environment by greeting and assists clinical teams with patient navigation and excellent customer service upon patient arrival and during wait times.
• Provides wayfinding assistance, communicates services and promptly responds to inquiries.
• Provides helpful, safe and supportive experience for all people entering the facility.
• Oversees entrances, arrivals at procedural areas, maintains designated areas and equipment (wheelchairs, PPE stations) and addresses customer service issues.
• Partners and supports clinical teams with efficient and safe patient flow, visitation and customer service.
• Responsible for providing a culture of excellence as well as culturally appropriate, compassionate care.
• Collaborates with team members to achieve patient experience goals and operational and strategic initiatives.
• Reports to Guest Services Supervisor/Manager. 
• Knowledge of electronic medical record and scheduling systems.
• Comprehend and interpret EHC policies impacting safety and customer service.

MINIMUM QUALIFICATIONS

• 3 years experience in customer service and/or healthcare environment. 
• Experience working directly with patients and clinical teams.
• Demonstrated proficiency in computer programs such as customer databases, Microsoft Office, scheduling and/or reservation systems.
• Demonstrated conflict management and problem solving skills.
• Telecommunication skills and proficiency using multi-line phone and cell phone.
• Associate degree or direct healthcare experience considered.

JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties. 

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.