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At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

· Comprehensive health benefits that start day 1

· Student Loan Repayment Assistance & Reimbursement Programs

· Family-focused benefits

· Wellness incentives

Ongoing mentorship, development, leadership programs...and more

Full Time / 40hrs

Call Center Experience  /  Emergency Dispatch  /  

• The Emory Healthcare Emergency Operator plays a vital role in ensuring the safety and well-being of patients, staff, and visitors across 10 hospitals by managing Plain Language emergency calls.
• This position is responsible for promptly answering and triaging emergency calls, dispatching appropriate personnel, and ensuring clear communication during emergencies.
• The role demands a calm, efficient, and professional individual who can thrive in high-pressure situations to support the immediate response needs of the healthcare organization.
• Key Responsibilities: Answer and triage all emergency and non-emergency calls quickly and efficiently.
• Dispatch emergency response teams, including security, medical, and maintenance personnel, according to established protocols.
• Monitor alarms and emergency systems to ensure immediate response to critical situations.

Required Qualifications:

• High School Diploma or equivalent.
• 1-2 years of experience in emergency dispatch, call centers, or a related field required. Familiarity with emergency communication systems, such as radios, alarm panels, and computerized dispatch systems.
• Ability to work effectively in high-stress environments and make quick decisions.
• Additional Requirements: Candidates must actively participate in ongoing training and cross-training to enhance skills and knowledge relevant to the role, ensuring excellent patient care, satisfaction and to support the needs of the operations.
• Preferred Qualifications: Previous experience in a healthcare setting or hospital environment.
• Knowledge of medical terminology to better understand and respond to healthcare-related emergencies.
• Strong knowledge of local emergency services, procedures, and Plain Language codes. Proficiency in using communication software and systems in a dispatch or emergency setting.
• Key Skills: Excellent verbal and written communication skills, able to relay clear and concise information in emergency situations.
• Strong problem-solving and critical-thinking abilities, capable of quick decision-making.
• Ability to remain calm and composed under pressure, even in life-threatening situations.
• Team-oriented mindset with the ability to collaborate and coordinate with multiple departments.
• Strong attention to detail and accuracy in documenting calls and outcomes.
• Shift/Work Hours: 365/24/7 operation, requiring flexibility to work shifts, including nights, weekends, and holidays.

ACCOMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.”

PHYSICAL REQUIREMENTS: (Medium/Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.