Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

• Comprehensive health benefits that start day 1 
• Student Loan Repayment Assistance & Reimbursement Programs 
• Family-focused benefits  
• Wellness incentives 
• Ongoing mentorship, development, and leadership programs  
• And more  

Work Location: Atlanta, GA (100% remote, Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin)

• The ServiceNow ITOM Developer is responsible for development and configuration within the ServiceNow ITOM suite of capabilities, including Discovery, Event Management, Cloud Management, CMDB, Service Mapping, and Agent Client Collector
• The developer will work with technical and business stakeholders to understand their needs and deliver solutions that improve efficiency and user experience
• The developer will also use best practices and agile methodologies to ensure high-quality code and documentation
• Design, develop, test, and deploy ITOM applications and modules on the ServiceNow platform using best practices and agile methodologies.
• Configure and enhance ServiceNow ITOM applications, especially Discovery, Event Management, CMDB, ACC, and Service Mapping using out-of-box functionality as a strong guiding principle.
• Collaborate with business stakeholders to gather, analyze, and validate requirements, and provide solutions that align with the business objectives and ServiceNow platform strategy.
• Troubleshoot and resolve issues related to the performance, functionality, and security of ServiceNow ITOM applications, modules, and MID servers. Implement preventive measures to avoid future incidents.
• Provide technical guidance and mentorship to junior developers and support staff
• Stay updated on the latest features and developments of the ServiceNow platform and incorporate them into existing and new ITOM solutions, following ServiceNow best practices and standards.
• Document the design, development, testing, and deployment processes for ServiceNow ITOM applications and modules, and maintain the configuration management and version control of the code and scripts.
• Provide design, planning, development, testing, and implementation support for ServiceNow ITOM applications.
• Advise where out-of-box functionality can achieve a desired outcome in lieu of customization. Provide feedback to stakeholders regarding solutions that align with designed ServiceNow capabilities.
• Provide high-level estimations and guidance for breakdown of work into features, epics, and stories, including identifying the need for technical spikes.
• Create working demos and prototypes as necessary, prior to full deployment.
• Review existing implementations and provide recommendations and support for design changes to enhance platform operations and performance.

MINIMUM QUALIFICATIONS:

• Bachelors degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience
• A minimum of 5 years of progressive experience in application systems/administration
• OR 7 years of experience without a degree
• Prefer proficiency in at least two scripting languages used currently in production
• Must be able to lead, engage and mentor others to achieve a very high level of application systems availability and integration
• Must have good business skills
• Must be able to lead problem solving efforts when mission critical systems are interrupted

HIGHLY PREFERRED: 

• Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems
• Prefer CSA (Certified System Administrator) or CIS in Discovery, Event Mgmt, Cloud Mgmt, Service Mapping
• At least 5 years of experience in developing solutions on the ServiceNow platform, with broad exposure to ITOM applications including Discovery, Event Management, CMDB, Agent Client Collector, and Service Mapping
• Experience with creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules, as well as MID Server management
• Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
• Experience integrating ServiceNow ITOM modules with enterprise monitoring tools, automation of alerts, and application management tools using OOB plugins and API methods
• Experience using CSDM concepts to mature enterprise service mapping and CMDB relationships
• Strong communication skills and the ability to interact effectively with clients and stakeholders.
• A strong team player and collaborator mindset, with a willingness to mentor as well as learn from others

JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties. 

Supporting a diverse, equitable and inclusive culture.  Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members.  Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. 

ACCOMMODATIONS: EHC will provide reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.”  

PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks. 
 
ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.