Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

• Comprehensive health benefits that start day 1 
• Student Loan Repayment Assistance & Reimbursement Programs 
• Family-focused benefits  
• Wellness incentives 
• Ongoing mentorship, development, and leadership programs  
• And more 

Transport Coordinator

Shift: Full-Time 7a-7:30p

Location: Emory Northlake

We're seeking an Acute Care Transport Coordinator / Emergency Management responsible for coordinating with capacity command center teams, EMS teams, healthcare providers, and other stakeholders to manage transport requests, prioritize urgent cases, and optimize resource utilization. The Acute Care Transport Coordinator plays a vital role in ensuring the efficient and timely transportation of patients between healthcare facilities, homes, and other locations. The individual will:  

• Experience with emergency dispatch systems and logistics management preferred.
• The transport coordinator serves as a central point of communication and ensures that all transport operations comply with relevant processes, protocols, and regulations
• Transport Coordination: Receive, assess, and prioritize incoming transport requests from hospitals, and other medical facilities. Dispatch ambulances and other transport vehicles based on the urgency of the request, patient condition, and availability of resources. Maintain accurate records of all transport requests, transport, and transport system status.
• Communication: Act as a liaison between EMS teams, capacity command center teams, healthcare providers, patients, and their families to facilitate smooth transport operations. Provide real-time updates to relevant stakeholders on the status of transport requests. Coordinate with other Capacity Command Center staff to address any issues or delays in transport.
• Resource Management: Monitor and manage the availability of ambulances, transport vehicles, and EMS personnel. Optimize scheduling to ensure maximum efficiency and minimize response times. Assist in the allocation of specialized transport resources for critical or high-risk patients.
• Compliance and Safety: Ensure that all transport operations adhere to local, state, and federal regulations and organizational protocols. Participate in continuous quality improvement initiatives to enhance the safety and effectiveness of transport services.
• Documentation and Reporting: Maintain detailed and accurate records of all transport activities, including patient information, transport routes, and any incidents that occur during transport. Prepare and submit regular reports on transport operations, performance metrics, and any identified areas for improvement. Assist in the analysis of transport data to identify trends, challenges, and opportunities for optimization
• Collaboration: Work closely with capacity command center staff, EMS personnel, hospital staff, and other healthcare providers to ensure seamless patient transfers. Collaborate with other departments, including logistics and administration, to support overall operational efficiency. Participate in team meetings, training sessions, and emergency preparedness drills. 

Minimum Qualifications:

• High school diploma or equivalent required. Associate or bachelor's degree in emergency medical services (EMS), or a related field is preferred
• Previous experience in EMS, patient transport, or healthcare coordination required.
• Experience with emergency dispatch systems and logistics management preferred.
• NREMT Emergency Medical Technician Certification preferred. Georgia EMT License preferred
• Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Ability to work well under pressure and make critical decisions in a fast-paced environment.
• Proficiency in using dispatch software, scheduling tools, and Microsoft Office Suite.

 JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties. 

Supporting a diverse, equitable and inclusive culture.  Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members.  Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. 

ACCOMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.”  

PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.